Frequently Asked Questions(FAQ)
Payment:
What payment methods do you accept?
- We accept major credit/debit cards and PayPal. All transactions are secured via SSL encryption.
Is my personal information secure?
- Yes, your data is encrypted and never stored beyond what’s necessary to process orders.
Orders & Tracking:
How do I track my order?
- We’ll email you a tracking link once your item ships.
Shipping & Delivery:
Do you ship internationally?
- Yes, we ship worldwide via DHL.
What if my package is delayed?
- Contact us at store@rugtopia.de for help.
Returns & Refunds:
What’s your return policy?
- 30-day free returns. Simply contact us within 30 days and keep the item in its original condition for a full refund.